Every call answered.
Your team stays in charge.
When your front desk is busy or closed, Front Desk NYC picks up. It books appointments into your schedule, welcomes new clients, queues refill requests for your vet's approval, answers everyday questions, and sends real emergencies to your ER. In your clients' languages, day and night.
- Keep your number
- No contract
- Shared booking calendar from day one
Direct booking into your practice software is available after we confirm access and compatibility
- Cornerstone
- ezyVet
- AVImark
- Covetrus Pulse
- ImproMed
- Shepherd
- Vetspire
- Digitail
- Provet Cloud
- + other systems on request
The calls your team gets all day, handled start to finish.
Most calls aren't emergencies. They're people who want to book, change a visit, get a refill or ask a quick question. Those are the calls that go to voicemail when your team is busy.
Book, move and cancel visits
Checks your real openings, offers two times, and books the one the caller picks. Reschedules and cancellations update your schedule the same way.
Welcome new clients
Takes the owner's details, the pet's name, species, age and reason for the visit, and books the new-client exam.
Refill requests
Collects the pet, medication, dose and pharmacy, then puts the request in front of your vet. Nothing is approved until your vet approves it.
Everyday questions
Hours, prices, directions, vaccines needed for boarding, which animals you see. Answered from the information you give us, nothing made up.
Messages and callbacks
Records requests, billing questions, "can Dr. Lin call me back." Every message lands with a name, number and a clear note.
Emergencies, sent to your ER
Signs like a swallowed toxin, trouble breathing or collapse get your chosen 24/7 hospital's address and number right away, and your team gets an alert.
Your team answers first. We catch the rest.
Nothing changes at your desk. Calls only reach Front Desk NYC when your team can't pick up.
Your phones ring as usual
Your staff answer the calls they can, the way they do today.
Missed calls roll over
After a few rings, or when you're closed, the call forwards to your Front Desk NYC line. Same number for your clients.
The call gets handled
It books into your schedule, queues refills, takes messages, or sends emergencies to your ER.
Your team sees everything
A summary of every call waits in your inbox each morning, with urgent calls flagged the moment they happen.
Walk in to a clear list, not a blinking voicemail light.
Every morning your team gets one page: who called, what was booked, which refills are waiting, and who needs a call back. Urgent calls go out as an alert right away, not the next day.
- Sent to your inbox, or into your practice software once it's connected
- Refill requests grouped for your vet to approve
- Custom reports built around how your clinic works
Ate a chocolate bar. Owner sent to Animal Medical Center, 24/7. Team alerted at 9:15 PM.
Wellness exam Tue 9:30 AM with Dr. Lin. Owner Maria L., 347-555-0182.
Rimadyl 75 mg, clinic pickup. Waiting for vet approval.
Asking for vaccine records for boarding. Prefers text.
Clear limits, so your vets can relax.
It handles the front desk work. Medical decisions stay with your veterinarians.
It always
- Tells callers it's the clinic's automated assistant
- Sends emergencies to the 24/7 hospital you choose
- Offers to have a person call back, whenever someone asks
- Follows the rules and wording your clinic sets
It never
- Gives medical advice, a diagnosis or a dose
- Approves a refill on its own
- Tells a worried owner their pet will probably be fine
- Makes up details it doesn't have
Your clients speak many languages. Now your phone does too.
It answers in the caller's language and keeps going in it. No "press 2 for Spanish," no asking a worried owner to repeat themselves.
- EnglishEnglish
- EspañolSpanish
- 中文Mandarin
- 廣東話Cantonese
- РусскийRussian
- বাংলাBengali
- KreyòlHaitian Creole
- 한국어Korean
- العربيةArabic
- اردوUrdu
- فارسیPersian
- PolskiPolish
- TürkçeTurkish
Before you go live, we test the languages your clients actually speak with your clinic's own details.
Start with a shared calendar. Add your software next.
We can start your clinic with a shared booking calendar. Direct booking into your practice software is quoted separately after we confirm access and compatibility, so bookings, refill requests and notes land where your team already works.
Want a custom report, reminder or workflow? We can build that for your clinic too.
Your schedule
Live openings, new bookings, reschedules and cancellations.
Client and patient records
With a software connection, it recognizes returning clients and attaches notes to the right pet.
Refill queue
Requests arrive ready for your vet to approve or decline.
Your inbox and alerts
Morning summary by email, urgent alerts by text or email.
Simple monthly plans. No contract.
A flat monthly fee based on how many minutes of calls we answer for you. Every plan includes everything above: booking, refills, messages, emergency routing, every language and the morning summary.
After-hours
$299/month
400 minutes a month
Nights, weekends and holidays covered, so no caller hits voicemail when you're closed.
Front desk
$499/month
1,000 minutes a month
After-hours plus the daytime calls your team can't get to when every line is busy.
Busy practice
$799/month
2,000 minutes a month
For multi-doctor clinics with heavy phone traffic all day.
Extra minutes are $0.30 each. Month to month, and you can switch it off any time.
Setup $500 one-time
We learn your hours, prices, doctors and rules, set up call forwarding, give your team a shared calendar for bookings, and test the languages your clients speak.
Practice software connection From $1,500 + setup
A direct connection so bookings, refill requests and notes land in your practice software, in addition to the $500 setup. We confirm access and compatibility first and quote a fixed price before any work starts. If your system's data provider charges a monthly access fee, it's billed to your clinic at cost and written into your quote.
Founding clinics: free setup and the Front desk plan at $399/month, locked for 12 months. Practice software connections are reviewed and quoted separately.
Become one of 5 founding clinics.
We're taking five New York practices as founding clinics. After a short call to make sure it's a fit, we answer your after-hours and overflow calls free for two weeks (up to 500 minutes). Then we decide together. Founding clinics that continue get free setup and the Front desk plan at $399/month, locked for 12 months. No contract, and you can switch it off any time.
- A 15-minute call with the owner or practice manager to see if it's a fit.
- A setup call to learn your hours, prices, doctors and rules.
- We set up your shared booking calendar and test your languages. A practice software connection is checked and quoted separately.
- You forward after-hours and overflow calls for two weeks.
- A weekly check-in, then a decision call at the end.
What practice owners ask us
Will my older clients be comfortable with it?
It speaks in a calm, natural voice, says up front that it's the clinic's automated assistant, and offers a call back from your team whenever someone asks for a person. Callers who would have reached voicemail now get help right away.
Does it replace my receptionist?
No. Your team keeps answering the phone. Front Desk NYC only picks up the calls they can't get to, so they have fewer interruptions while they're with clients and patients.
What happens with emergencies?
You choose the 24/7 hospital. When a caller describes emergency signs, it gives them that hospital's address and number straight away and alerts your team. It never tries to judge how serious something is.
Does it give medical advice or approve refills?
Never. It collects refill details and queues them for your vet. Medical questions become a message for your team.
How does it work with our practice software?
We can start your clinic with a shared booking calendar on day one, and we show your team how those bookings get into your practice system. Direct booking into your practice software is quoted separately after we confirm access and compatibility. If your system's data provider charges a monthly access fee, it's billed to your clinic at cost and written into your quote.
Do we have to change our phone number?
No. You keep your number and your phones. Your provider forwards unanswered and after-hours calls to your Front Desk NYC line. We walk you through it.
Who owns the call data?
You do. Call details are used only to run your clinic's service, never sold and never used to train AI models, and we delete them whenever you ask.
How long does setup take, and what does it cost?
Most clinics are live in about two weeks. Plans are $299, $499 or $799 a month depending on how many minutes of calls we answer, plus a one-time $500 setup. A direct practice software connection is quoted separately after a quick technical review. Founding clinics get free setup and a locked-in rate. See pricing.
Hear it for yourself.
Call our demo line and try to book a visit, ask for a refill, or speak another language. It plays a sample clinic.