/* Front Desk NYC — calm clinic palette (all text pairs WCAG AA) */
:root {
  --paper: #FAF8F4;
  --card: #FFFFFF;
  --ink: #1C2B36;
  --muted: #4A5A66;
  --teal: #0F5C63;
  --teal-dark: #0B474D;
  --tint: #E3F0EF;
  --apricot: #F2B872;
  --apricot-soft: #FCEBD5;
  --apricot-ink: #9A4B12;
  --er: #B42318;
  --er-soft: #FDECEA;
  --line: #E4DFD6;
  --field: #747F88;
  --radius: 14px;
  --shadow: 0 1px 2px rgba(28,43,54,.06), 0 8px 24px rgba(28,43,54,.08);
  --wrap: 1120px;
}
* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0; background: var(--paper); color: var(--ink);
  font: 400 18px/1.6 "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { font-family: "Plus Jakarta Sans", "Inter", system-ui, sans-serif; line-height: 1.2; margin: 0 0 .5em; letter-spacing: -.01em; }
h1 { font-size: clamp(2.2rem, 4.6vw, 3.4rem); font-weight: 800; }
h2 { font-size: clamp(1.7rem, 3.2vw, 2.4rem); font-weight: 700; }
h3 { font-size: 1.2rem; font-weight: 700; }
p { margin: 0 0 1em; }
a { color: var(--teal); text-underline-offset: 3px; }
a:hover { color: var(--teal-dark); }
img { max-width: 100%; display: block; }
.wrap { max-width: var(--wrap); margin: 0 auto; padding: 0 20px; }
.lead { font-size: 1.15rem; color: var(--muted); max-width: 44rem; }
.eyebrow { font: 600 .85rem/1 "Plus Jakarta Sans", sans-serif; color: var(--teal); letter-spacing: .06em; text-transform: uppercase; margin-bottom: 14px; display: block; }
.center { text-align: center; }
.center .lead { margin-left: auto; margin-right: auto; }
section { padding: 88px 0; }
section.tint { background: var(--tint); }
section.white { background: var(--card); }
.skip { position: absolute; left: -999px; }
.skip:focus { left: 12px; top: 12px; background: var(--card); padding: 8px 12px; z-index: 99; }

/* buttons */
.btn { display: inline-flex; align-items: center; gap: 10px; padding: 14px 22px; border-radius: 999px; font: 600 1rem/1 "Plus Jakarta Sans", sans-serif; text-decoration: none; border: 2px solid transparent; transition: background .15s, color .15s, border-color .15s; cursor: pointer; }
.btn-primary { background: var(--teal); color: #fff; }
.btn-primary:hover { background: var(--teal-dark); color: #fff; }
.btn-ghost { background: transparent; color: var(--teal); border-color: var(--teal); }
.btn-ghost:hover { background: var(--teal); color: #fff; }
.btn svg { width: 18px; height: 18px; flex: none; }
.btn:focus-visible, a:focus-visible, button:focus-visible { outline: 3px solid var(--apricot); outline-offset: 3px; }

/* header */
.site-header { position: sticky; top: 0; z-index: 50; background: rgba(250,248,244,.94); backdrop-filter: blur(8px); border-bottom: 1px solid var(--line); }
.nav { display: flex; align-items: center; justify-content: space-between; height: 70px; gap: 20px; }
.brand { white-space: nowrap; display: flex; align-items: center; gap: 10px; font: 800 1.2rem/1 "Plus Jakarta Sans", sans-serif; color: var(--ink); text-decoration: none; }
.brand-mark { width: 34px; height: 34px; border-radius: 10px; background: var(--teal); display: grid; place-items: center; }
.brand-mark svg { width: 20px; height: 20px; }
.nav-links { display: flex; gap: 26px; list-style: none; margin: 0; padding: 0; }
.nav-links a { color: var(--ink); text-decoration: none; font-size: .95rem; font-weight: 500; white-space: nowrap; }
.nav-links a:hover { color: var(--teal); }
.nav-cta { display: flex; gap: 10px; align-items: center; white-space: nowrap; }
.nav-links { gap: 22px; }
.nav-cta .btn { padding: 10px 16px; font-size: .92rem; }
.menu-btn { display: none; background: none; border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; color: var(--ink); }
@media (max-width: 1140px) {
  .nav-links { display: none; position: absolute; top: 70px; left: 0; right: 0; background: var(--paper); flex-direction: column; gap: 0; padding: 8px 20px 16px; border-bottom: 1px solid var(--line); }
  .nav-links.open { display: flex; }
  .nav-links a { display: block; padding: 12px 0; font-size: 1.05rem; }
  .menu-btn { display: inline-flex; }
  .nav-cta .btn-ghost { display: none; }
}
@media (max-width: 420px) { .nav-cta .btn-primary { display: none; } }

/* hero */
.hero { padding: 72px 0 80px; }
.hero-grid { display: grid; grid-template-columns: 1.1fr .9fr; gap: 56px; align-items: center; }
.hero h1 span { color: var(--teal); }
.hero .lead { margin-bottom: 28px; }
.hero-ctas { display: flex; flex-wrap: wrap; gap: 12px; margin-bottom: 20px; }
.assure { display: flex; flex-wrap: wrap; gap: 8px 20px; list-style: none; padding: 0; margin: 0; color: var(--muted); font-size: .95rem; }
.assure li { display: flex; align-items: center; gap: 8px; }
.assure li::before { content: ""; width: 18px; height: 18px; border-radius: 50%; background: var(--tint) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%230F5C63' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12l5 5L20 7'/%3E%3C/svg%3E") center/12px no-repeat; }
@media (max-width: 900px) { .hero-grid { grid-template-columns: 1fr; gap: 40px; } }

/* call card (hero visual) */
.call-card { background: var(--card); border-radius: 22px; box-shadow: var(--shadow); border: 1px solid var(--line); overflow: hidden; }
.call-top { display: flex; align-items: center; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--line); }
.call-dot { width: 10px; height: 10px; border-radius: 50%; background: #2E8B57; box-shadow: 0 0 0 4px rgba(46,139,87,.15); }
.call-top strong { font-family: "Plus Jakarta Sans", sans-serif; font-size: .95rem; }
.call-top span { margin-left: auto; color: var(--muted); font-size: .85rem; }
.bubbles { padding: 18px 20px 6px; display: flex; flex-direction: column; gap: 10px; }
.bubble { max-width: 86%; padding: 10px 14px; border-radius: 16px; font-size: .95rem; line-height: 1.45; }
.bubble.caller { background: #F1EEE8; align-self: flex-end; border-bottom-right-radius: 4px; }
.bubble.agent { background: var(--tint); align-self: flex-start; border-bottom-left-radius: 4px; }
.bubble small { display: block; font-size: .72rem; color: var(--muted); margin-bottom: 2px; font-weight: 600; }
.call-result { margin: 12px 20px 20px; padding: 12px 14px; border-radius: 12px; background: var(--apricot-soft); display: flex; gap: 10px; align-items: flex-start; font-size: .92rem; }
.call-result b { display: block; font-family: "Plus Jakarta Sans", sans-serif; }
.call-result svg { flex: none; width: 20px; height: 20px; margin-top: 2px; }

/* integrations strip */
.strip { padding: 34px 0; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); background: var(--card); }
.strip p { margin: 0 0 12px; color: var(--muted); font-size: .95rem; text-align: center; }
.pims { display: flex; flex-wrap: wrap; justify-content: center; gap: 10px 12px; list-style: none; margin: 0; padding: 0; }
.pims li { padding: 8px 14px; border: 1px solid var(--line); border-radius: 999px; font: 600 .92rem/1 "Plus Jakarta Sans", sans-serif; color: var(--ink); background: var(--paper); }
.pims li.more { background: var(--tint); border-color: transparent; color: var(--teal); }

/* cards grid */
.grid { display: grid; gap: 20px; }
.grid-3 { grid-template-columns: repeat(3, 1fr); }
.grid-2 { grid-template-columns: repeat(2, 1fr); }
.grid-4 { grid-template-columns: repeat(4, 1fr); }
@media (max-width: 900px) { .grid-3, .grid-4 { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 620px) { .grid-3, .grid-2, .grid-4 { grid-template-columns: 1fr; } }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 26px; }
.card p { color: var(--muted); margin: 0; font-size: 1rem; }
.card h3 { margin-bottom: 8px; }
.icon { width: 44px; height: 44px; border-radius: 12px; background: var(--tint); display: grid; place-items: center; margin-bottom: 16px; }
.icon svg { width: 22px; height: 22px; stroke: var(--teal); }
.card.er { border-color: #F3C9C4; background: #FFFBFA; }
.card.er .icon { background: var(--er-soft); }
.card.er .icon svg { stroke: var(--er); }
.section-head { margin-bottom: 44px; }

/* steps */
.steps { counter-reset: step; }
.step { position: relative; padding-top: 58px; }
.step::before { counter-increment: step; content: counter(step); position: absolute; top: 0; left: 0; width: 40px; height: 40px; border-radius: 50%; background: var(--teal); color: #fff; display: grid; place-items: center; font: 700 1.05rem/1 "Plus Jakarta Sans", sans-serif; }
.step p { color: var(--muted); font-size: 1rem; margin: 0; }

/* summary mock */
.split { display: grid; grid-template-columns: .9fr 1.1fr; gap: 56px; align-items: center; }
@media (max-width: 900px) { .split { grid-template-columns: 1fr; gap: 36px; } }
.checklist { list-style: none; padding: 0; margin: 20px 0 0; }
.checklist li { padding: 8px 0 8px 32px; position: relative; color: var(--ink); }
.checklist li::before { content: ""; position: absolute; left: 0; top: 12px; width: 20px; height: 20px; border-radius: 50%; background: var(--tint) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%230F5C63' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12l5 5L20 7'/%3E%3C/svg%3E") center/12px no-repeat; }
.summary { background: var(--card); border: 1px solid var(--line); border-radius: 18px; box-shadow: var(--shadow); overflow: hidden; font-size: .95rem; }
.summary-head { padding: 18px 22px; border-bottom: 1px solid var(--line); display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.summary-head b { font-family: "Plus Jakarta Sans", sans-serif; font-size: 1.05rem; }
.summary-head span { color: var(--muted); font-size: .88rem; }
.stats { display: grid; grid-template-columns: repeat(4, 1fr); border-bottom: 1px solid var(--line); }
.stats div { padding: 14px 10px; text-align: center; border-right: 1px solid var(--line); }
.stats div:last-child { border-right: 0; }
.stats b { display: block; font: 800 1.4rem/1.1 "Plus Jakarta Sans", sans-serif; color: var(--teal); }
.stats span { font-size: .78rem; color: var(--muted); }
.row { display: grid; grid-template-columns: 74px 1fr; gap: 12px; padding: 14px 22px; border-bottom: 1px solid var(--line); }
.row:last-child { border-bottom: 0; }
.row time { color: var(--muted); font-size: .85rem; padding-top: 2px; }
.tag { display: inline-block; font: 600 .72rem/1 "Plus Jakarta Sans", sans-serif; padding: 5px 8px; border-radius: 999px; margin-right: 6px; vertical-align: 2px; }
.tag.er { background: var(--er-soft); color: var(--er); }
.tag.book { background: var(--tint); color: var(--teal); }
.tag.rx { background: var(--apricot-soft); color: var(--apricot-ink); }
.tag.msg { background: #EEF0F2; color: var(--muted); }
.row p { margin: 4px 0 0; color: var(--muted); font-size: .9rem; }
.summary-foot { padding: 12px 22px; background: var(--paper); color: var(--muted); font-size: .82rem; }

/* never list */
.never { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 28px; }
.never h3 { color: var(--er); }
.never ul, .always ul { margin: 0; padding-left: 20px; color: var(--ink); }
.never li, .always li { margin: 8px 0; }
.always { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 28px; }
.always h3 { color: var(--teal); }

/* languages */
.langs { display: flex; flex-wrap: wrap; gap: 10px; list-style: none; padding: 0; margin: 28px 0 0; }
.langs li { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 10px 14px; display: flex; flex-direction: column; min-width: 120px; }
.langs b { font: 700 1.05rem/1.3 "Plus Jakarta Sans", sans-serif; }
.langs span { color: var(--muted); font-size: .85rem; }

/* pilot */
.pilot { background: var(--teal); color: #fff; border-radius: 24px; padding: 56px; display: grid; grid-template-columns: 1.2fr .8fr; gap: 40px; align-items: center; }
.pilot h2 { color: #fff; }
.pilot p { color: #DCEDEB; }
.pilot ol { margin: 0; padding-left: 22px; color: #fff; }
.pilot ol li { margin: 10px 0; }
.pilot .btn-primary { background: #fff; color: var(--teal); }
.pilot .btn-primary:hover { background: var(--apricot); color: var(--ink); }
.pilot .btn-ghost { color: #fff; border-color: rgba(255,255,255,.7); }
.pilot .btn-ghost:hover { background: #fff; color: var(--teal); }
@media (max-width: 860px) { .pilot { grid-template-columns: 1fr; padding: 36px 24px; } }

/* faq */
.faq { max-width: 820px; margin: 0 auto; }
.faq details { background: var(--card); border: 1px solid var(--line); border-radius: 12px; margin-bottom: 12px; }
.faq summary { cursor: pointer; padding: 18px 22px; font: 600 1.05rem/1.4 "Plus Jakarta Sans", sans-serif; list-style: none; display: flex; justify-content: space-between; gap: 16px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: "+"; color: var(--teal); font-size: 1.4rem; line-height: 1; }
.faq details[open] summary::after { content: "–"; }
.faq details p { padding: 0 22px 18px; margin: 0; color: var(--muted); }

/* final cta + footer */
.final { text-align: center; }
.final .hero-ctas { justify-content: center; }
.site-footer { background: var(--ink); color: #FAF8F4; padding: 48px 0 36px; font-size: .95rem; }
.site-footer a { color: #A9D6D2; }
.foot { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 24px; }
.foot p { margin: 6px 0; color: #D5DCE1; }
.foot .brand { color: #FAF8F4; }
.fine { margin-top: 28px; padding-top: 18px; border-top: 1px solid rgba(250,248,244,.15); color: #AEB9C1; font-size: .85rem; }

/* story page */
.story-hero { padding: 72px 0 40px; }
.timeline { position: relative; max-width: 860px; margin: 0 auto; }
.timeline::before { content: ""; position: absolute; left: 23px; top: 8px; bottom: 8px; width: 2px; background: var(--line); }
.moment { position: relative; padding-left: 72px; margin-bottom: 44px; }
.moment .clock { position: absolute; left: 0; top: 0; width: 48px; height: 48px; border-radius: 50%; background: var(--card); border: 2px solid var(--teal); display: grid; place-items: center; }
.moment .clock svg { width: 22px; height: 22px; stroke: var(--teal); }
.moment.er-moment .clock { border-color: var(--er); }
.moment.er-moment .clock svg { stroke: var(--er); }
.moment time { font: 700 .95rem/1 "Plus Jakarta Sans", sans-serif; color: var(--teal); display: block; margin: 12px 0 8px; }
.moment.er-moment time { color: var(--er); }
.moment .card { margin-top: 14px; }
.player { display: flex; align-items: center; gap: 14px; margin-top: 14px; background: var(--paper); border: 1px solid var(--line); border-radius: 12px; padding: 10px 14px; }
.player button { width: 42px; height: 42px; border-radius: 50%; border: 0; background: var(--teal); color: #fff; display: grid; place-items: center; cursor: pointer; flex: none; }
.player button svg { width: 18px; height: 18px; fill: #fff; }
.player .bar { flex: 1; height: 6px; background: var(--line); border-radius: 3px; overflow: hidden; }
.player .bar i { display: block; height: 100%; width: 0; background: var(--teal); }
.player span { font-size: .85rem; color: var(--muted); min-width: 88px; text-align: right; }
.outcome { display: inline-flex; gap: 8px; align-items: center; margin-top: 12px; font-size: .92rem; color: var(--ink); background: var(--apricot-soft); padding: 8px 12px; border-radius: 10px; }
.note { font-size: .88rem; color: var(--muted); }